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Home / Wiki / Contacts & Data Quality

View your CSV import history

Updated May 2026

You'll learn how to: See every CSV import you've done, with status badges and row counts. Useful for auditing what you brought in and undoing recent imports that went wrong.

Time: 30 seconds.

Steps

  1. Open Contacts (or Companies, or Deals).
  2. On the toolbar's far right, click the More menu (three horizontal dots).
  3. Click Import History.
  4. A dialog opens titled Import History with the description "View past CSV imports, check their status, or undo a recent import."

What you see

Each import is a row showing:

  • Date and time of the import.
  • Entity type (contacts, companies, deals).
  • File name of the original upload.
  • Status badge: Completed (green), Failed (red), In Progress (yellow), Cancelled (gray).
  • Row counts: total parsed, successfully imported, merged (if dedup), skipped, failed.
  • Run by: which teammate triggered the import.
  • Actions: depend on the status.

Actions per import

Completed imports:

  • View summary: opens the full result page from that import.
  • Undo (if within the undo window, typically 24-72 hours): rolls back the import, hard-deleting the rows it created. Updates to existing records are NOT reverted.
  • Re-download the original CSV file if you want to inspect what you uploaded.

Failed imports:

  • Retry: re-runs the import from the failure point.
  • View error to see the specific failure reason.

In-progress imports:

  • Cancel stops the import. Rows already committed stay; pending rows are dropped.

Undo behaviour caveats

The undo button is non-destructive on existing records. It only removes records the import CREATED. Things to know:

  • New contacts the import created get soft-deleted (recoverable via support within 24 hours).
  • Existing contacts the import merged INTO stay merged. The undo doesn't "un-merge" them.
  • Custom field values the import wrote to existing records are NOT reverted. You'd need to manually clear those.
  • Activities and timeline entries the import created (e.g. tags, rhythm memberships) ARE removed with the undo.

If you need a complete rollback including the merge effects, contact support; deeper undo is possible within 24 hours with their help.

If something goes wrong

  • Symptom: "Import History menu item is missing." → Fix: You're not on a Contacts / Companies / Deals table. Switch tabs. The menu is per-entity.
  • Symptom: "An import I just ran isn't on the list." → Fix: Refresh. New imports appear after a few seconds.
  • Symptom: "Undo button is greyed out." → Fix: Either the undo window has passed (typically 24-72 hours) or the import is too small to undo (single-row imports skip the undo registry). Contact support to roll back manually.
  • Symptom: "I clicked Undo but contacts are still there." → Fix: Refresh once. Soft-deleted contacts vanish from the table on next data load. If still there, check the import detail page for the actual rollback status.

Related: CSV import step by step | Undo a recent CSV import | Bulk-delete contacts.