Check your AI credits balance

Updated August 2026

You'll learn how to: See how many AI credits you have left and top up before you run out.

Time: 30 seconds.

What credits pay for

Credits are how Nynch meters AI / external-provider calls that have a per-use cost:

Profile or company data from a paid source, when the action shows a credit charge.
Full Research, including profile, company, and ICP-fit work.
Find Email, when you explicitly choose it while preparing outreach.
Some advanced AI features like Deep Research, multi-step agent runs.

Most everyday AI (Reply Coach drafting, Today briefing, coaching sessions, basic Assist chat) does NOT consume credits. Credits only fire when Nynch is paying an external provider per query.

See your balance

Top-right credits chip

Most pages show a small credits-counter chip in the top-right of the app. It displays your current balance and turns amber / red as you approach zero.

Hover over the chip for a quick breakdown of recent credit spend.

Settings page

Open your avatar (top-right of the screen), then click Settings.
Click the Account tab.
Find the Credit Balance card.

Nynch product screen, Settings Account tab showing Credit Balance card

The card shows:
- Current balance.
- Recent activity (last 10 credit-using actions with date and cost).
- Plan-included monthly credits and reset date.
- Top up credits button to purchase more.

Top up

Settings > Account > Credit Balance > Top up credits.
A modal shows credit packs with their prices (e.g. 100 credits for £20, 500 for £80, etc.).
Pick a pack.
Confirm payment via your stored payment method.
The new credits appear in your balance immediately.

Purchased credits don't expire. Plan-included credits typically refresh monthly.

Estimate before you spend

When Nynch shows a credit estimate for a provider-backed action, review it before confirming. Email lookup is never bought silently as part of background profile filling: you choose Find Email while preparing an email or campaign.

What happens when you run out

For metered actions such as Find Email or Full Research: Nynch blocks the action when there are not enough credits.
For background AI agents that consume credits: the agent pauses until credits are topped up.
For everyday AI (Reply Coach, Today briefing): unaffected. these don't use credits.

You won't get blocked from Nynch's core functionality just because you're out of credits. Only credit-metered actions stop.

Share credits across teammates

Credits are workspace-scoped, not per-user. Every teammate's actions draw from the same pool. The Top Up button on the Account tab is owner-only.

If you want per-user spend caps, check Settings > Growth Assistant for agent-level credit limits.

If something goes wrong

Symptom: "Credits chip shows 0 but I just paid." → Fix: Refresh the page. The chip caches the balance for a few seconds after a top-up.
Symptom: "I see large credit spend I don't recognise." → Fix: Open the Credit Balance card and inspect recent activity. Each entry shows who triggered it and what action ran. Check Full Research and other provider-backed actions run by teammates.
Symptom: "Top up button is greyed out." → Fix: You're not an Owner. Ask an owner to top up, or have them grant you billing access.
Symptom: "I want to cancel an in-progress credit-consuming job." → Fix: The job's progress view typically has a Cancel button. Already-consumed credits aren't refunded, but pending work stops.

FAQ

Q: How do I check your ai credits balance? See how many AI credits you have left and top up before you run out.

Q: Where do I start in Nynch? Open your avatar (top-right of the screen), then click Settings.

Q: How long does this take? About 30 seconds.

Q: Credits chip shows 0 but I just paid? Refresh the page. The chip caches the balance for a few seconds after a top-up.

Q: I see large credit spend I don't recognise? Open the Credit Balance card and inspect recent activity. Each entry shows who triggered it and what action ran. Check Full Research and other provider-backed actions run by teammates.