You'll learn how to: Get an AI-drafted reply for any inbound email, grounded in your prior conversation history with the sender and your authority claim.
Time: 1 minute end-to-end for a sharp short reply. Up to 5 minutes if you're iterating on tone.
Prereqs: You've connected an email account (Connect Gmail or Outlook). You have at least some history with the sender (the Reply Coach is sharper when it has context to ground in).
Steps
- Open Messaging in the sidebar (the unified inbox).
- Click an inbound email to open the thread.
- The Reply Coach panel either appears alongside the message or expands when you click Reply.
- The Coach has already analysed:
- The full thread (every email back and forth).
- The sender's contact profile (ICP score, deal history, recent activity).
- Your authority claim and tone preferences.
- Any deals or rhythms the sender is part of.
- It offers 2-3 draft variations with different angles (direct, exploratory, formal, casual).
- Pick one to use as your starting point.
- Edit inline. The Coach updates suggestions as you type if you ask it to ("make this shorter", "drop the second paragraph", "make it more direct").
- When you're happy, click Send.
What makes the Coach good (or bad)
The Coach is only as good as the context you've given Nynch:
- Your authority claim (set in onboarding or Settings → Go To Market) gets used as the writing voice.
- Prior conversation history with the sender provides the relationship tone.
- Recent contact signals (job change, funding, etc.) get worked into the reply when relevant.
- Active deals with the sender shape the response (the Coach won't suggest "let's catch up" if you have a £50k proposal pending).
Empty workspaces produce generic drafts. The Coach gets sharper as your real data accumulates over weeks.
Quick commands inside the Coach
While editing the draft, you can ask the Coach to revise:
- "Make it shorter."
- "More direct."
- "Less formal."
- "Add a specific ask for a 30-minute call next week."
- "Reference our last meeting."
- "Remove the question at the end."
These commands rewrite the draft in place, keeping your edits where possible.
Send time optimisation
If your plan includes it, the Coach can offer best send time suggestions. Look for a clock / calendar icon near the Send button. It suggests the time of day the sender is most likely to engage based on their past behaviour.
If something goes wrong
- Symptom: "Reply Coach panel doesn't appear." → Fix: Your workspace plan may not include Reply Coach. Check Settings → Account. Or your email account isn't connected yet; see Connect Gmail to Nynch.
- Symptom: "Drafts feel generic." → Fix: Three things sharpen it:
- Set your authority claim in Settings → Go To Market.
- Connect more email history (run Gmail import with a wider date range).
- Build relationship history with the recipient (the Coach gets sharper after 2-3 exchanges with each contact).
- Symptom: "Coach keeps suggesting tone I don't use." → Fix: The Coach learns from your actual sent mail. After 10-20 emails you've personally edited / approved, the suggestions match your style much better.
- Symptom: "I want to disable the Coach for a specific thread." → Fix: Just click Reply without engaging the Coach panel and write the email manually. The Coach doesn't auto-send anything; it's always advisory.
- Symptom: "Send button greyed out." → Fix: Either the From address isn't set (check the From dropdown) or the recipient address is invalid. Verify both, then send.
Related: Connect Gmail to Nynch | Today, your daily action feed.