Pause or cancel a campaign mid-run

You'll learn how to: Stop a campaign that's currently running, either temporarily (Pause) or permanently (Cancel).

Time: 30 seconds.

Pause vs Delete

• Pause: stops new sends but keeps the enrolled contacts in the campaign. You can Activate again later and the cadence picks up where it left off. Use this when you want a temporary halt (e.g. quiet week, vacation, sudden re-prioritisation).
• Delete: stops all pending sends and permanently removes the campaign (you can no longer activate it). If you want to restart similar outreach, clone it first or build a new campaign. Use this when you genuinely want to retire the campaign.

If unsure, Pause is the safer choice.

Steps

1. Click Nurture in the left sidebar.
2. Click Campaigns.

3. Find the campaign's card. Active campaigns show an Activate button; paused campaigns show a Pause label.
4. Click the campaign card's actions:
   • Pause (button on active campaign card): a confirmation appears. Confirm. Status shows the campaign is paused.
   • Delete (trash icon on the campaign card): a confirmation appears warning this is irreversible. Confirm. The campaign is deleted.

That's it. The change takes effect immediately. Pending sends scheduled for the next few minutes may still fire if they were already queued at the provider; sends scheduled for later get stopped.

What pausing does

• New sends stop immediately.
• Enrolled contacts stay enrolled, with their current step preserved.
• Reply / open / click tracking continues for already-sent emails.
• The campaign's analytics still update.

What deleting does

• All pending sends are removed.
• Enrolled contacts are unenrolled (the campaign chip disappears from their profile).
• The campaign is permanently removed from the list and no longer accessible.
• You cannot undo a delete, but you can clone a prior version if you saved one.

Resume a paused campaign

1. Nurture > Campaigns.
2. Find the paused campaign card.
3. Click Activate.
4. The campaign goes back to Active. Sends scheduled after the pause window fire on their next eligible time.

Pause one contact, not the whole campaign

If you want to stop the cadence for a specific contact only:

1. Open the contact profile.
2. Find the campaign chip on their record.
3. Click the X / Unenroll.

The campaign keeps running for everyone else. That contact stops.

If something goes wrong

• Symptom: "Pause or Delete buttons aren't there." → Fix: Check that you're looking at an active campaign, or your role doesn't allow campaign control.
• Symptom: "I deleted and want to undo." → Fix: Delete is irreversible. If you saved a draft or prior version, clone it and re-enrol the contacts.
• Symptom: "I paused but emails still went out." → Fix: Sends already queued at the email provider can take a minute or two to halt. The provider's send timing is outside Nynch's control. Within 5 minutes the pause should be fully effective.
• Symptom: "Status shows Active but no sends are firing." → Fix: Check the campaign's send window settings. If you're outside business hours and the campaign is configured for business hours only, sends wait.

Related: Create a new outreach campaign | Add contacts to a campaign