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Home / Wiki / Your Network

Pause or cancel a campaign mid-run

Updated May 2026

You'll learn how to: Stop a campaign that's currently running, either temporarily (Pause) or permanently (Cancel).

Time: 30 seconds.

Pause vs Cancel

  • Pause: stops new sends but keeps the enrolled contacts in the campaign. You can Resume later and the cadence picks up where it left off. Use this when you want a temporary halt (e.g. quiet week, vacation, sudden re-prioritisation).
  • Cancel: stops all pending sends AND unenrolls every contact. You can't resume; you'd need to enrol them in a new run. Use this when you genuinely want to kill the campaign.

If unsure, Pause is the safer choice.

Steps

  1. In the secondary nav, click Campaigns.
  2. Find the campaign in the list. Active campaigns show an "Active" badge.
  3. Click the campaign's more-actions icon (three dots on its row).
  4. Pick Pause or Cancel:
    • Pause: a confirmation appears. Confirm. Status flips to "Paused" with a small icon.
    • Cancel: a stricter confirmation appears warning that this is irreversible. Confirm. Status flips to "Cancelled".

That's it. The change takes effect immediately. Pending sends scheduled for the next few minutes may still fire if they were already queued at the provider; sends scheduled for later get stopped.

What pausing does

  • New sends stop immediately.
  • Enrolled contacts stay enrolled, with their current step preserved.
  • Reply / open / click tracking continues for already-sent emails.
  • The campaign's analytics still update.

What cancelling does

  • All pending sends are removed.
  • Enrolled contacts are unenrolled (the campaign chip disappears from their profile).
  • The campaign moves to the "Cancelled" status. Still visible in the list but no longer active.
  • Analytics freeze at the moment of cancel.

Resume a paused campaign

  1. Campaigns list > the paused row > more-actions > Resume.
  2. The campaign goes back to Active. Sends scheduled after the pause window fire on their next eligible time.

Pause one contact, not the whole campaign

If you want to stop the cadence for a specific contact only:

  1. Open the contact profile.
  2. Find the campaign chip on their record.
  3. Click the X / Unenroll.

The campaign keeps running for everyone else. That contact stops.

If something goes wrong

  • Symptom: "Pause / Cancel actions aren't there." → Fix: Either the campaign isn't currently Active (a draft campaign can't be paused) or your role doesn't allow campaign control.
  • Symptom: "I cancelled and want to undo." → Fix: Cancel is irreversible. Clone the campaign (more-actions > Clone) and re-enrol the contacts.
  • Symptom: "I paused but emails still went out." → Fix: Sends already queued at the email provider can take a minute or two to halt. The provider's send timing is outside Nynch's control. Within 5 minutes the pause should be fully effective.
  • Symptom: "Status shows Active but no sends are firing." → Fix: Check the campaign's send window settings. If you're outside business hours and the campaign is configured for business hours only, sends wait.

Related: Create a new outreach campaign | Add contacts to a campaign