Cancel your Nynch subscription

Updated May 2026

You'll learn how to: Cancel your paid Nynch subscription cleanly. Data stays accessible until the end of the billing period.

Time: 2 minutes.

Prereqs: You're an Owner.

Before you cancel

A few things to know:

You won't lose access immediately. Cancellation takes effect at the end of your current billing period. Until then, you keep full access.
Your data isn't deleted on cancel. Workspace and all records stay accessible. After the billing period ends, the workspace drops to a free tier where some features (Campaigns, Deep Research, etc.) are disabled but your data is still there.
You can resume any time. Reactivating before the workspace's data retention window expires (typically 90 days post-cancellation) restores everything.

If you just need to reduce cost, consider downgrading to a cheaper plan instead of cancelling. The downgrade flow is in the same Manage subscription panel.

Steps

Open Settings (gear icon).
Click the Account tab.
Scroll to the Subscription section.
Click Manage subscription (this typically opens a Stripe-powered billing portal).
Click Cancel subscription.
The cancellation flow asks:
- Reason for cancelling (multiple choice + optional free text).
- Optional save offer: lower-priced plan, pause for a month, discount.
If you decline the save offer, confirm Cancel subscription.
A confirmation appears: "Subscription cancelled. Active until <end-of-period date>."

What happens after the period ends

The workspace drops to free tier (or a "post-cancellation" state).
Premium features disable. Common gates:
- Campaigns pause.
- Deep Research credits stop refilling.
- AI agent autopilot pauses.
- Multi-seat features lock to a single seat.
All your data stays accessible in read mode.
For 90 days, you can reactivate with full data restore.
After 90 days, the workspace may be archived. Contact support for restore.

Export your data first

Before the workspace winds down, export anything you'll want later:

Export your contacts to CSV.
Export deals to CSV.
For each pipeline, export deals filtered to that pipeline.
(Optional) View and screenshot any AI dossiers / coaching outputs you want to preserve.

Reactivate

Sign in to your workspace.
The post-cancel state shows a banner: Reactivate to restore full access.
Click Reactivate.
Pick a plan.
Confirm payment.

Your data resumes where it was. Active rhythms, paused campaigns, action items, all return.

Reduce instead of cancel

Common reductions that preserve most value at lower cost:

Downgrade plan tier: same workspace, fewer features.
Reduce seat count: remove unused teammates from Settings > Team.
Pause billing for a month: some plans support a 30-day pause via the same Manage subscription panel.

If something goes wrong

Symptom: "Manage subscription button isn't there." → Fix: You're not an Owner. Ask the workspace owner to handle the cancellation.
Symptom: "Cancel flow says the workspace can't be cancelled." → Fix: There may be an outstanding invoice or a multi-year contract. Contact support.
Symptom: "I cancelled by accident." → Fix: Most billing portals allow you to undo a cancellation before the end of the period. Reopen Manage subscription and click Resume / Reactivate.
Symptom: "I want to delete my workspace entirely, not just cancel." → Fix: Cancellation doesn't auto-delete. Contact support after cancellation if you want full data deletion.