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Home / Wiki / Workspace & Account

Restart onboarding

Updated May 2026

You'll learn how to: Re-run the conversational onboarding wizard at any point. Useful after a business pivot, when bringing on a new teammate, or just to reset answers that have drifted.

Time: 30 seconds to start. The wizard itself takes 10 minutes.

Steps

  1. In the left sidebar, click the gear icon for Settings.
  2. Account tab is open by default.
  3. Find the Restart Onboarding button.
  4. Click it.
  5. A toast confirms "Restarting onboarding..." and Nynch routes you to /onboard.
  6. The wizard opens with a clean state. Your previous answers are wiped.

For the full walkthrough of what the wizard asks, see Set up your account.

When to restart

  • Business pivot. New market, new service mix, new positioning. Re-running the wizard refreshes the foundation the AI grounds in.
  • New teammate joining. They should walk their own onboarding, not yours.
  • AI suggestions feel off-target. Often the fastest fix is a fresh onboarding, especially if your original answers were rushed.
  • Mid-project reset. Switching from "I sell consulting" to "I sell a productised service" is a meaningful enough shift to redo the foundation.

What gets wiped

The wizard resets:

  • The conversational onboarding state in your user profile.
  • The nynch_onboarding_completed flag in localStorage.

It does NOT wipe:

  • Your existing ICPs.
  • Your services.
  • Your contacts, deals, rhythms, or any business data.
  • Your connected integrations.

So restarting is safe. Worst case, you re-answer questions and the underlying business data stays intact.

What changes after re-running

The wizard updates:

  • Your Profile fields (name, title, photo, company).
  • Your Authority claim.
  • Your weekly targets (Today → Actions tab).
  • Your priority ICPs and Services (it may add new ones or edit priorities; existing records aren't deleted).
  • Superbrain context, which influences AI suggestions going forward.

If you want to change just one of these without re-running the whole wizard, edit the relevant page directly instead.

If something goes wrong

  • Symptom: "Restart Onboarding button is greyed out." → Fix: You're not signed in, or you're in a demo workspace. Sign in to your real workspace and try again.
  • Symptom: "I clicked Restart and got routed to /onboard but the wizard is blank." → Fix: Refresh once. If still blank, the AI service may be briefly unavailable; try again in a minute.
  • Symptom: "I want to keep my existing answers and just edit one." → Fix: Don't restart. Edit directly:
    • Profile fields: Settings → Profile.
    • ICPs: sidebar → Go To Market → ICPs.
    • Services: Go To Market → Services.
    • Weekly targets: Today → Actions tab.
  • Symptom: "I started restart but want to cancel." → Fix: Close the wizard tab and your previous answers remain intact until you complete the new wizard. Restart only commits when you finish.

Related: Set up your account | Welcome to Nynch | Settings, tab by tab.