Privacy Policy

Last updated: January 2025

1. Introduction

Nynch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and services.

As a UK-based company serving customers worldwide, we comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable data protection laws. We are the data controller responsible for your personal data.

2. Information We Collect

2.1 Personal Data You Provide

We collect personal data that you voluntarily provide when you:

• Register for an account (name, email address, company name, job title)
• Subscribe to our services (billing information, payment details)
• Contact us for support (correspondence and contact details)
• Use our CRM features (contact information, relationship data, activity logs, campaign information)
• Participate in surveys or provide feedback

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on pages)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• LinkedIn profile data (when you connect your LinkedIn account)
• Calendar services (for scheduling and time-blocking features)
• Email services (for unified inbox functionality)
• Payment processors (for billing and subscription management)

3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our CRM platform
• Account Management: To create and manage your account and provide support
• Billing and Payments: To process transactions and send invoices
• Communication: To send service-related notifications and marketing (with consent)
• Analytics and Improvement: To understand how users interact with our services
• Security: To monitor and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms
• AI Features: To power intelligent features such as relationship insights and campaign optimisation

4. Legal Basis for Processing (UK/EU GDPR)

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving our services, analytics, and fraud prevention
• Legal Obligation: Processing required by law or regulation
• Consent: Where you have given explicit consent for specific processing

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted service providers (hosting, payments, analytics, support), in connection with business transfers, or when required by law. We may also share with your explicit consent.

6. International Data Transfers

When transferring data internationally, we use Standard Contractual Clauses, adequacy decisions, or other approved mechanisms under UK and EU GDPR.

7. Data Retention

• Account data: retained while active and up to 12 months after closure
• Transaction records: retained for 7 years for tax compliance
• Usage data and logs: up to 24 months
• Marketing consent records: until you withdraw consent

8. Your Data Protection Rights

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File with the UK ICO or your local authority

To exercise any of these rights, contact us at privacy@nynch.com.

9. Data Security

We implement encryption in transit and at rest, regular security assessments, access controls, employee training, incident response procedures, and regular backups. No method of transmission is 100% secure.

10. Cookies

We use cookies and tracking technologies to enhance your experience and analyse usage. See our Cookie Policy for details.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last updated" date.

12. Contact Us

Nynch
Data Protection Officer
Email: privacy@nynch.com
United Kingdom

UK Supervisory Authority:
Information Commissioner's Office (ICO)
ico.org.uk • Tel: 0303 123 1113