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Home / Wiki / Workspace & Account

View your billing history

Updated May 2026

You'll learn how to: See every past charge for your Nynch workspace and download invoices for your accounting.

Time: 1 minute.

Prereqs: You're an Owner. Members and Admins can't see billing history.

Steps

  1. Open Settings (gear icon).
  2. Click the Account tab.
  3. Scroll to the Billing section.
  4. Click View invoices (or Manage billing which opens the Stripe-powered billing portal).
  5. You see a chronological list of charges:
    • Invoice number.
    • Date.
    • Amount + currency.
    • Status: Paid / Open / Failed / Refunded.
    • What it covers: subscription period, credit top-ups, add-ons.
  6. Click any invoice to see line items and download a PDF.

Download an invoice

  1. Click the invoice row.
  2. Either the PDF downloads directly, or a detail page opens with a Download PDF button.
  3. Save the file for your accounting records.

Most accounting tools (QuickBooks, Xero, FreeAgent) accept Stripe invoice PDFs directly.

Email receipts automatically

By default, Stripe sends a receipt to the workspace owner's email on every charge. To configure who receives receipts:

  1. Settings > Account > Billing > Receipt email.
  2. Update the email address (defaults to the owner's).
  3. Optional: add a CC for your accountant or finance team.

VAT / Tax

For workspaces in jurisdictions with VAT / sales tax:

  • The invoice includes the tax breakdown.
  • Your VAT number can be added in Settings > Account > Billing > Tax details so it appears on invoices.
  • The exact rate depends on your country and Nynch's tax registration.

Refunds and disputes

If a charge looks wrong (you were billed for a tier you cancelled, double-charged, etc.):

  1. Find the invoice in the history.
  2. Look for Dispute charge or Request refund on the detail page, or contact support directly.
  3. Support typically responds within 1-2 business days.

Don't initiate chargebacks via your bank without contacting support first; chargebacks often automatically suspend the workspace until resolved.

If something goes wrong

  • Symptom: "Invoices section is empty." → Fix: Either the workspace has never been charged (e.g. it's on a free tier or trial), or you're not signed in as the Owner.
  • Symptom: "Invoice PDF download fails." → Fix: Try a different browser. Some PDF generation paths can be blocked by browser extensions.
  • Symptom: "VAT not appearing on invoices." → Fix: Make sure your VAT number is entered correctly in the Tax details section. Some country rules require Nynch to be tax-registered in that country for the breakdown to appear; contact support if your invoice is missing tax detail.
  • Symptom: "I want past invoices in bulk for tax season." → Fix: Most billing portals support a bulk export. Look for Export all or contact support to receive a zip of every PDF.

Related: Add or update a payment method | Cancel your subscription | Settings, tab by tab.